We offer three hundred and sixty degree services for the hospitality sector, always tailored to our customer needs and to the character of the hotel.

We are Hotel Players

A team of professionals who have decided to synergistically combine their skills in order to create a company which did not exist before. A highly innovative company, flexible and dynamic, which does not want to replace, but support hotel owners and management in designing and implementing projects.

A group of specialised consultants, all from the hotel industry, able to support and offer outsourced services to well- established hotels wanting to have a fresh start, but also to emerging start-ups, which need positioning in the market. Hotel Players is all this. We offer three hundred and sixty degree services for the hospitality sector, always tailored to our customer needs and to the character of the hotel.

Our story

It was 2011 and the hotel industry was at the height of its revolution. New forms of travelling, the multiplying possibilities regarding accommodation and the different needs of an increasingly diverse clientele were radically changing the rules of the hotel industry.

It is within this exact context that Matteo Santarelli, who at only thirty had been already managing seven hotels in the Milan area, felt that it was time to give life to a new and different company, able to meet the real needs of the hotel market in its evolution and fluidity, by creating new formulas and business approaches that did not exist until a few years before. From the beginning, Matteo wanted to work with trustworthy consultants whose key expertise was essential for creating a winning team: Emanuela Cianchetti, Head of Sales and Marketing, and Simone Salvatori, Director of Revenue and Distribution, having both worked for the hotel industry for many years.

That is how Hotel Players was born.

A few years later, the team expanded when Emanuela Cianchetti and Omar Cominelli joined the Sales and Marketing department. Hotel Players has been working in Italy with dozens of hotels for short, medium and long term periods. Some are independent hotels, others belong to renowned international chains.

People and contacts

Our team ... Our strength!

Matteo Santarelli

CEO and Founder

Founder of Hotel Players, authentic team leader who managed to break with the past and the traditional approaches related to the hospitality industry. Precursor of the economic performance of the hotel industry market, he knows about all types of hotel: from boutique hotels to international hotel chains and full service hotels. He lectures at the Master’s in Hospitality Management Level Up. He deals with Co-Management and Business Development and oversees all the Hotel Players projects.


Simone Salvatori

Revenue & Distribution

He studied and grew professionally in two of the Italian capitals of tourism, Rimini and Milan, and one of the hubs of world tourism, London. At Hotel Players, he coordinates all activities related to the field of revenue management and online distribution, supporting hoteliers in the management and updating of the Internet Distribution System and CRS and transferring with punctuality and precision his knowledge regarding channel manager, booking engine, GDS and TPI.


Emanuela Cianchetti

Sales & Marketing

Emanuela joined the Hotel Players team in February 2013, after various experiences in the hotel sector between Rome and Milan. Thanks to her versatility, dedication and resourcefulness, she is immediately able to independently conduct various sales projects for our hotels in the capital. The purpose of her work is to be able to give a life experience in line with the expectations of each customer.


Gaia Mazzini

Sales & Marketing Milano

Gaia, young and smiling, has always nurtured a strong passion for hospitality and the tourism sector. After an important and formative experience in the United Kingdom, she had a long path of growth in 4 and 5 star hotels in Italy, for International chains such as Marriott and Baglioni Hotels. With the desire to learn and develop new skills that have always distinguished her, in 2022 she joined the Hotel Players Team, ready for a new professional and personal challenge, firmly keeping the same goal: customer satisfaction.


Giada Stellini

Technical assistance Italy

Giada, determined and with a thousand resources. She matured her experience in the world of tourism by covering various roles. The most significant was the technical assistant of products useful for online sales as Channel manager, booking engine, CRM, RMS, DMS, for about six years and, for a period of about two years, also the Sales department of the same products. Acquiring deep knowledge and secrets in the field of hotel software, she decides in 2023 to enthusiastically accept the growth prospectus proposed by Hotel Players, supporting the team and customers in online distribution.


Our work is based on a detailed analysis of your hotel.

Utilizzando il sito, accetti l'utilizzo dei cookie da parte nostra. maggiori informazioni

Questo sito utilizza i cookie per fornire la migliore esperienza di navigazione possibile. Continuando a utilizzare questo sito senza modificare le impostazioni dei cookie o cliccando su "Accetta" permetti il loro utilizzo.